Returns and Refunds Policy
Effective Date: August 17, 2026
At Butter Me Up Creamery, we take great pride in the quality and freshness of our products. Because our sweet and savory butter pods are perishable refrigerated food items, products generally cannot be returned once they have been delivered.
Reporting Issues
If you encounter an issue with your order, please notify us immediately. Customers must report any problems within 24 hours of delivery. This includes, but is not limited to, products that are:
- Damaged, leaking, or broken packaging
- Incorrect or missing items
- Apparently unsafe or spoiled products
When reporting an issue, please provide your order number and clear photographs of the product and packaging. We request that you keep the package and product in your possession until the issue is fully resolved. Do not consume any product that appears unsafe or has a broken safety seal.
Refunds or replacements are evaluated on a case-by-case basis. If approved, a refund will be issued to the original payment method or a replacement will be arranged.
Exclusions from Refund Policy
- Provision of an incorrect or incomplete shipping address
- Delayed package retrieval or unattended deliveries
- Improper storage of products after successful delivery